Frequently Asked Questions
Your Questions Answered
1. When can I request a refund?
Refunds are only available in the following cases:
- The product arrived broken or damaged.
- You did not receive your product.
2. Do you accept returns?
We do not accept returns on sale items or any products purchased during promotions or discounts.
3. How do I request a refund?
Please contact our support team within 7 days of receiving your order, along with your order number and photos (if damaged).
4. Do you replace broken items?
Yes, in most cases we can replace the broken item or issue a refund, depending on availability.
5. How long does it take to process a refund?
Once approved, refunds are processed within 15 business days, and the amount will be credited back to your original payment method.
6. Are shipping fees refundable?
Shipping fees are non-refundable, except in cases where you did not receive the product.